Hi, I am Ellen.
I'm the one who sewed your order, packed your order and wrote you a thoughtful lil' thank you note, drove it to the post office and sent it off to you with heart-felt gratitude.
Because I'm just little me and not Amazon, ... if for any reason you need to discuss the return of your purchase, please send me a note within 7 days of receipt.
But if you want the full details...
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org Please note that returns will need to returned to the following address: Bearspaw Village Studio Calgary, Alberta Canada, T3L 2P2
We are here to help, you can always contact us for any return question at email@example.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as body products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org